A DIFFERENT APPROACH OF COMPETITIVEIMPORTANCE-PERFORMANCE ANALYSIS: THE CASE OF YOUNG ROMANIANS' PREFERENCE FOR A LOCAL FAST-FOOD
Elena-Nicoleta Untaru () and
Ana Ispas ()
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Elena-Nicoleta Untaru: Faculty of Economic Sciences and Business Administration, Transilvania University of Brasov, Romania
JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, 2014
In a competitive market, if one uses the traditional Importance- Performance Analysis (IPA) to evaluate service performance without considering the service level of competitors, misleading results may be obtained for managers responsible for developing improvement strategies. The purpose of this paper is to present a different approach of the Competitive Importance- Performance Analysis (CIPA) in order to evaluate the attributes that explain the preference of young people for a local fast-food in comparison with an international fast-food. The results revealed that the local fast-food is more competitive for only three attributes: the schedule, the low prices and the food consistency. The local fast-food’s managers could use these attributes to obtain a unique position on the market and to conceive adequate marketing strategies for the young people’s segment.
Keywords: Fast-food; Competitive importance-performance analysis; Attributes; Market (search for similar items in EconPapers)
JEL-codes: L83 L25 (search for similar items in EconPapers)
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http://tbs.ubbcluj.ro/RePEc/bbn/journl/Negotia_4_2014.pdf Revised version, 2014 (application/pdf)
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Persistent link: https://EconPapers.repec.org/RePEc:bbn:journl:2014_4_1_untaru
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