The impact of human resources policies and practices on organizational citizenship behaviors

Joel Tinti, Luciano Venelli-Costa, Almir Vieira and Alexandre Cappellozza
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Joel Tinti: Universidade Metodista de São Paulo
Luciano Venelli-Costa: Universidade Metodista de São Paulo
Almir Vieira: Universidade Metodista de São Paulo
Alexandre Cappellozza: Universidade Metodista de São Paulo

Brazilian Business Review, 2017, vol. 14, issue 6, 636-653

Abstract: This study aims to investigate how policies and practices in human resources (PPHR) impact organizational citizenship behaviors (OCB). The OCBs represent additional contributions from employees to their organizations and, somehow, individual actions expected in crisis scenario or changing time by managers. The theoretical basis contains Milkovich and Boudreau (1994), Dessler (2002), Demo et al. (2012), among others, to address PPHR and Handy (1978), Organ (1990) and Siqueira (2003) to OCB. We collect data from 156 employees of public, private and mixed companies located in the State of São Paulo. The results revealed significant impact from PPHR over OCB, and we evidence that only professional involvement exhibited significant relation. We also conclude that PPHR influence the dissemination of organizational image and creative suggestions from OCB factors. The results indicate suggestions where managers can act to extract, effectively, organizational citizenship behaviors from their employees.

Keywords: People management; Policies and practices in human resources; Organizational citizenship behavior. (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (3)

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