Exploring the Relationship between Dispute Resolution and Organizational Performance: An Empirical Study on the Impact of Communication Climate

Mohammad Masudur Rahman (), Quader Newaz H.T.m (), Mokbul Ahmed Khan (), Mohammad Abdul Jalil () and Rabeya Khatun Taniya ()
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Mohammad Masudur Rahman: Research Professor, European University of Bangladesh, Dhaka, Bangladesh
Quader Newaz H.T.m: Professor & Treasurer, International Standard University, Dhaka, Bangladesh
Mokbul Ahmed Khan: Professor of Industrial Production Engineering, European University of Bangladesh, Dhaka, Bangladesh
Mohammad Abdul Jalil: Professor, Khulna University of Engineering and Technology, Bangladesh
Rabeya Khatun Taniya: Assistant Professor, Department of Accounting and Information Systems, Jahangirnagar University, Dhaka, Bangladesh

International Journal of Behavior Studies in Organizations, 2024, vol. 11, 12-22

Abstract: Ineffective communication is a dominant source of instability and significant worker dissatisfaction in the manufacturing industry, including the readymade clothing sector. Workers dissatisfaction at the workplace creates labor unrest. Consequently, productivity may be significantly affected by labor unrest, which is an inevitable component of any industrial operation. A harmonious work environment, free from conflicts among employees, should be a focus for every successful organization. This research suggests that the communication climate be implemented as a resolution technique for workplace disputes. Data was collected through structured questionnaire surveys and random sampling in this quantitative research. Data was obtained from the readymade garment factories in Bangladesh. One hundred twenty employees participated in the survey. Statistical Package for the Social Sciences (SPSS) was used to analyze the data. According to the research, the primary cause of poor business performance at the workplace in the sector is due to inadequate communication. Additionally, the investigation assessed the industry's employees' perspectives regarding the advantages of communication climate in dispute resolution. This study finds a positive correlation between dispute resolution techniques and the communication climate. Pluralist theory served as the theoretical foundation for the investigation in order to substantiate the notion that it provides resources such as knowledge, constructive criticism, and opportunities for growth of the sector.

Keywords: Dispute Resolution; Organizational Performance; Communication Climate (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:bco:bsoaaa::v:11:y:2024:p:12-22

DOI: 10.32038/jbso.2024.11.02

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