Analysis of the Effect of the Working Environment to the Job Satisfaction of the Air Hostesses (With Special Reference to Sri Lankan Airlines)

H.M.W.M.Herath and W.G.N.S.C.D.Wijerathna
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H.M.W.M.Herath: Department of Management Sciences, Uva Wellassa University, Sri Lanka
W.G.N.S.C.D.Wijerathna: Department of Management Sciences, Uva Wellassa University, Sri Lanka

International Journal of Research and Innovation in Social Science, 2019, vol. 3, issue 3, 120-123

Abstract: Air hostess job position is not similar to any other career because they are the people who are met very firstly when anyone flies to some other country. Air Hostesses can be called as the unofficial country ambassadors because they spread out the culture of the country, warm welcome and the grand hospitality to the outer world. The first impression about the country where is yet to be visited is made with the cordial welcome and the courteous service of the flight attendant. Air hostess is not just a lady who serves food and beverages to the passengers while travelling on a flight. She needs to take care of the safety and security of all the passengers on board. That’s actually not a easy task to do as a lady. There were victorious air hostesses who are considered as heroines in the industry. Ms.Neerja Bhanot – a purser for Pan Am flight 73 and her lost her life while protecting the passengers when the flight was hijacked by terrorists on 5th of September 1986 in Karachchi, Pakisthan. Still her name is remembered just because of the bravery she had and the way she protected the passengers. Air hostess should be such a character to face for any type of difficulties by protecting all the people’s lives.

Date: 2019
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