Effect of Work Stress and Job Satisfaction on Turnover Intention in PT. Insan Mandiri Swakarya Call Center Branch of Malang City 1

Siswanto Wijaya Putra
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Siswanto Wijaya Putra: College of Economics Kertanegara Malang, Indonesia

International Journal of Research and Innovation in Social Science, 2020, vol. 4, issue 7, 210-217

Abstract: This research was conducted at PT. Swakarya Insan Mandiri Call Center Branch Malang City 1 with a population of 75 employees. The purpose of this study was to determine the effect of job stress and job satisfaction on turnover intention. The research method used is quantitative by collecting, presenting and analyzing data from employees using a questionnaire to respondents. Data analysis techniques in this study are multiple linear regression to determine the effect simultaneously, partially and dominantly. Based on research results the influence of job stress and job satisfaction on turnover intention simultaneously is significant (0.00). The effect of job stress and job satisfaction on turnover intention is partially significant on job stress (0.00) and job satisfaction (0.01). Among the effects of job stress and job satisfaction on turnover intention, the most dominant is job stress at PT. Mandiri Workshops Mandiri Call Center Branch of Malang City 1.

Date: 2020
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