Quality of Academic Services in the Academic Bureau, Students, and Planning of Tadulako Palu University

Munari, Mahfudz, Sasterio Mansur, Abdul Rivai and Nawawi Natsir
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Munari: Doctoral Student in Social Sciences and Political Sciences, Postgraduate Tadulako University, Indonesia
Mahfudz: Department of Agrotechnology, Faculty of Agriculture,Tadulako University, Indonesia
Sasterio Mansur: Department of Public Administration, Faculty of Social and Political Science, Tadulako University
Abdul Rivai: Department of Public Administration, Faculty of Social and Political Science, Tadulako University
Nawawi Natsir: Department of Public Administration, Faculty of Social and Political Science, Tadulako University

International Journal of Research and Innovation in Social Science, 2020, vol. 4, issue 8, 103-112

Abstract: This study aims to look at the quality of Academic Services at the Academic and Student Affairs Bureau of Tadulako University, Palu. The mechanism and procedures applied to students are still too long, both mechanism / procedure for re-registration’s process of new students and the Graduation service procedure at the Academic Bureau, student affairs and planning at Tadulako University, Palu. The service quality felt by students is not optimal and not as expected, starting from the reliability aspects, assurance, physical evidence, empathy, low response of services on new student registration and graduation. Supporting Factors that affect the assessment of service quality, namely the availability of services according to SOP, simplicity, assurance of certainty, transparent, safe, fairness, if fulfilled will satisfy satisfactory service quality. On the other hand the inhibiting factor of service quality is if the condition is not fulfilled as the supporting factor.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:4:y:2020:i:8:p:103-112

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