Influence of Process Improvement on Organizational Performance at Consolbase Limited

Onesmus M. Mwilu and Dr. Lawrence Wainaina
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Onesmus M. Mwilu: Department of Business Administration, School of Business, Kenyatta University, Kenya
Dr. Lawrence Wainaina: Department of Business Administration, School of Business, Kenyatta University, Kenya

International Journal of Research and Innovation in Social Science, 2021, vol. 5, issue 6, 193-197

Abstract: The logistical companies have a complex supply chain management (SCM) that requires huge resources to implement because of the scope of internal functions as well as external parties’ operations. This study investigated the influence of process improvement on performance of Consolbase limited. A descriptive design survey was used for the study. The study population was the employees at the Consolbase Limited in the two branches offices. The study used stratified sampling method to sample the respondents. The study sample size was 130 respondents which was determined using Slovenes formula. Piloting was done to determine reliability and validity by use of 10 respondents. The data was collected by the use of questionnaires as the primary data collection instrument. The study established that process management had a positive and significant influence on organizational performance. The study concluded process improvement enables the organization to optimize existing business processes in order to meet best market standards and improve customer experience. The study recommends that the organization should conduct process improvement on a regular basis as a part of a business strategy. Define and deploy strong business processes to engage employees in a valuable way by distributing responsibility and accountability closer to the work itself.

Date: 2021
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