An Assessment of the Inhibitors of Electronic Business Adoption in the Zimbabwean Service Sector

Eliot Dzindikwa and Gabriel Kabanda
Additional contact information
Eliot Dzindikwa: Faculty of Commerce, Zimbabwe Open University
Gabriel Kabanda: Faculty of Commerce, Zimbabwe Open University

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 4, 365-368

Abstract: Electronic commerce is being used by businesses in Zimbabwe as a means of increasing profitability and productivity. While there are numerous advantages to electronic business adoption, there are also numerous barriers to this growth. The study examines the barriers to implementing electronic business in Zimbabwe’s service industry. A field survey of senior information technology executives was performed to investigate the barriers to electronic business adoption. The underlying structural characteristics of inhibitors impacting the adoption of electronic business were determined using a sample of 100 CEOs. The research was conducted in a qualitative manner. The study used a method called purposeful sampling. As research tools, in-depth interviews were used. The findings reveal that insufficient infrastructure and a lack of confidence are the main barriers to electronic business adoption. As research tools, in-depth interviews were used. The findings reveal that insufficient infrastructure, a lack of trust, and a lack of security are the main barriers to electronic business adoption. It was suggested that large investments in infrastructure, a secure and reliable internet, and global awareness be used to boost electronic business adoption.

Date: 2022
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijriss/ ... -issue-4/365-368.pdf (application/pdf)
https://www.rsisinternational.org/virtual-library/ ... wean-service-sector/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:6:y:2022:i:4:p:365-368

Access Statistics for this article

International Journal of Research and Innovation in Social Science is currently edited by Dr. Nidhi Malhan

More articles in International Journal of Research and Innovation in Social Science from International Journal of Research and Innovation in Social Science (IJRISS)
Bibliographic data for series maintained by Dr. Pawan Verma ().