Impact of factors that influence the satisfaction of real estate mortgage registrants: A Case Study in Yen Khanh District, Ninh Binh Province, Vietnam

Pham Phuong Nam and Nguyen Van Hieu
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Pham Phuong Nam: Faculty of Natural Resources and Environment, Vietnam National University of Agriculture, Vietnam
Nguyen Van Hieu: Branch of Land Registration Office Yen Khanh District, Ninh Binh Province, Vietnam

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 5, 113-120

Abstract: The purpose of the study is to determine the factors and their impact on the satisfaction of real estate mortgage registrants. The study investigated 95 real estate mortgage registrants and proposed a research model with 5 latent variables (5 groups of factors) and 19 observed variables. The model was tested using SPSS 20.0 software. 17 observed variables met the requirements and 2 variables that do not meet the requirements and are eliminated. The findings also indicated that credit factors have the strongest impact on satisfaction, followed by groups of factors of credit procedures; finance; personnel; equipment for mortgage registration with the corresponding impact level of 40.14%; 22.22%; 15.90%; 11.76%; 9.97%. The study prosed: raising loan levels, lowering interest rates, simplifying loan procedures, and reducing collateral appraisal fees. Applying the proposals will increase the satisfaction of mortgage registrants, reduce possible disputes, and at the same time ensure security and order and increase state budget revenue.

Date: 2022
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