The Employees Perception on Generation Stereotypes in Workplaces among Selected BPO Companies in Quezon City

Sophia Claire Flores, Giselle Algarne, Mary Leen Bondal, Abigail Campos, Ricamie Marticio, Kristine Paula San Juan and Sheryl Morales
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Sophia Claire Flores: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Giselle Algarne: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Mary Leen Bondal: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Abigail Campos: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Ricamie Marticio: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Kristine Paula San Juan: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines
Sheryl Morales: Bachelor of Science in Business Administration, Major in Human Resource Management, Polytechnic University of the Philippines – Quezon City Branch, Philippines

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 8, 153-158

Abstract: The study sought to know the perception of employees about generational stereotyping from different generations in a BPO company. The study used qualitative research to investigate participants’ perceptions through their real-life experiences. The data was obtained through guided questions and interviews consisting of employees from each generation: Baby Boomer, Generation X, Millennials, and Generation Z. Some of the participants said that they are uncomfortable and felt awkward interacting with other generations because they share different views on life. The study’s results indicate that the word “stereotyping†refers to the behavior in which a person takes a negative perception and acts on it, whether the person does this on purpose or by accident. According to the results of this study, most of the participants had various understandings of generation stereotypes. The researchers concluded that; (1) stereotypes often occur in older generations. (2) the younger generation tends to avoid asking for help due to the belief that they already know everything. (3) give and take; where seniors shared their experiences while the younger generation shared their technical knowledge. Studies show different perceptions that deal with every generation. As a result, the company performs activities that help employees boost their confidence. Employees of different generations can have better interactions with their co-workers.

Date: 2022
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