Banking Performance Analysis and Strategies in Dealing with The Development of Digital Banking

Resti Amelia Hakim, Sri Widyastuti and Derriawan
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Resti Amelia Hakim: Postgraduate Directorate, Magister of Management, Pancasila University, Jakarta, Indonesia
Sri Widyastuti: Postgraduate Directorate, Magister of Management, Pancasila University, Jakarta, Indonesia
Derriawan: Postgraduate Directorate, Magister of Management, Pancasila University, Jakarta, Indonesia

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 9, 461-470

Abstract: This research is quantitative and aims to understand the influence of quality service, human resources competency, disruption digital, and transformation digital to corporate performance. A population that used to research this is all staff DBS Indonesia with CBG segment. The size sample taken 133 respondents. Technique the determination of sample uses the method of purposive sampling. Analysis techniques used are partial least square. The result of this research showed that (1) quality service has a significant impact on corporate performance with a coefficient value of 0,180. (2) competency SDM has a significant impact on corporate performance with a coefficient value of 0,101. (3) Disruption Digital has a significant impact on corporate performance with a coefficient value of 0,181 (4) transformation digital has a significant impact on corporate performance with a coefficient value of 0,565.

Date: 2022
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