An Assessment on Job Satisfaction and Employee Performance in Selected Enugu Electricity Distribution Company (EEDC), Enugu State

Nwagbala Stella Chinelo and Ifeoma Pethronila Okafor
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Nwagbala Stella Chinelo: Department of Business Administration, Faculty of Management Science, Nnamdi Azikiwe University, Awka Nigeria
Ifeoma Pethronila Okafor: Department of Business Administration & Management, Federal Polytechnic Oko, Anambra State, Nigeria

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 4, 891-902

Abstract: Staff of EEDC seems to express their dissatisfaction by engaging in unethical practices with customer for some payment such as illegal reconnection as against the disconnection carried out by the firm due to nonpayment of bills. This study determined the relationship that exists between job satisfaction and employee performance of Enugu Electrical Distribution Company, Enugu State. The study adopted descriptive survey research design and structured questionnaire was used to collect data from 56 staff which are representatives of Abakpa Service Centre and Urban Service Centre. Arithmetic mean was used to analyze the responses of respondents while formulated hypotheses were tested using Pearson Product Moment Correlation Coefficient via Statistical Packages for Social Sciences (SPSS version 23). Findings revealed significant relationship between job satisfaction and employee performance in Enugu Electricity Distribution Company (EEDC), Enugu State by indicating positive relationship between reward system and employee loyalty; between effective training and task accomplishment. The study concluded that job satisfaction is necessary for employee performance and also deduced that reward is a factor that compels employee compliance to job details and organizational policies. Therefore, the study recommended that management should adopt variable reward system rather than repeating a reward approach and further advised that there is need to adopt both on specialized training programs for staff so as to give them a career path on the job. This will improve employee capacity to complete task.

Date: 2023
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