Consumer Protection for Fast Food Restaurants which not Qualify Food Health Standards

Tiara Priscilla, Edi Wahjuni and Ayu Citra Santyaningtyas
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Tiara Priscilla: Faculty of Law, University of Jember
Edi Wahjuni: Faculty of Law, University of Jember
Ayu Citra Santyaningtyas: Faculty of Law, University of Jember

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 6, 1856-1863

Abstract: The purpose of this research is to examine the standardization of fast-food restaurants in Indonesia which not qualify food health standards as the responsibility of business actors in serving fast-food restaurants and dispute resolution for losses suffered by consumers. The research method used is normative juridical with a statute approach and conceptual approach. The results showed that there is no specific regulation related to the standardization of fast-food restaurants in Indonesia. The responsibility of business actors is based on Article 86 paragraph (2), Article 94 paragraph (1) and paragraph (2) of the Food Law, Article 19 of the Consumer Protection Law, and Article 1365 of the Civil Code that business actors must be responsible and fulfill consumer rights in getting returns as before. Dispute settlement for losses suffered by consumers can, in principle, be requested directly. However, if the business actor refuses or ignores, then by Article 45 paragraphs (1) and (2) of the Consumer Protection Law, consumers can submit dispute resolution efforts outside the court (through BPSK, arbitration, conciliation, or mediation) or through the court following Article 48 of the Consumer Protection Law (guided by the provisions of the General Court of HIR and RBg) based on the voluntary choice of the parties in the consumer’s domicile.

Date: 2023
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