Outsourcing as an Approach for Facilities Management Service Delivery in Social Housing Within A Semi-Arid Climate

Mala Ali Modu, Maimunah Sapri and Zafirah Ab. Muin
Additional contact information
Mala Ali Modu: Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia
Maimunah Sapri: Centre for Real Estate Studies, Institute for Smart Infrastructure and Innovative Construction, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia
Zafirah Ab. Muin: Faculty of Built Environment and Surveying, Universiti Teknologi Malaysia, Skudai, Johor, Malaysia

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 7, 1164-11801180

Abstract: Outsourcing is an approach for facilities management (FM) service delivery through external service providers but has however remained relatively unexplored. The purpose of this study is to explore its use as a relevant approach for FM service delivery in social housing within a semi-arid climate. Using a cross-sectional questionnaire survey, ninety (90) questionnaires were administered; and a total of 49 (54%) were retrieved. Data collected were analyzed descriptively and inferentially using frequency and percentages, mean index, and standard deviations with Stata 11.0 statistical tool. Pearson’s chi-square test and mean ranking were performed to determine the relationship between respondents’ demography and FM sourcing approach. Findings among others reveal that, out of the four types of FM sourcing approaches (In-house, outsourcing, public-private partnership, and total facilities management), outsourcing has been most appropriate and beneficial due to cost reduction, accessibility to skills, expertise, and ideas, making cost transparent, reducing depreciation and obsolescence, and accessibility to new products in order of benefits. In conclusion, the study emphasizes the development of FM strategies and the adoption of outsourcing for FM service delivery in social housing within a semi-arid climate. Therefore, the paper recommends IFMA and other FM professionals launch advocacy on the potentialities of adopting outsourcing for FM service delivery in social housing and the housing sector in general.

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijriss/ ... ssue-7/1164-1180.pdf (application/pdf)
https://www.rsisinternational.org/journals/ijriss/ ... a-semi-arid-climate/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:7:y:2023:i:7:p:1164-1180

Access Statistics for this article

International Journal of Research and Innovation in Social Science is currently edited by Dr. Nidhi Malhan

More articles in International Journal of Research and Innovation in Social Science from International Journal of Research and Innovation in Social Science (IJRISS)
Bibliographic data for series maintained by Dr. Pawan Verma ().