Challenges of Managing Ethnic Workforce Diversity: A Case Study in Abuja, Nigeria

Mohd Fauzi Kamarudin and Nnamoko Faith Daberechukwu
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Mohd Fauzi Kamarudin: Institute of Technology Management and Entrepreneurship Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, 76100 Durian Tunggal, Malacca, Malaysia
Nnamoko Faith Daberechukwu: Institute of Technology Management and Entrepreneurship Malaysia Center for e-Learning, Universiti Teknikal Malaysia Melaka, Hang Tuah Jaya, 76100 Durian Tunggal, Malacca, Malaysia

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 7, 1408-1416

Abstract: Due to globalization and the progressive development in the country, migration in Nigeria is inevitable. Globalization and advancement in Nigeria have led to the increase in ethnic diversity in the workforce of organizations as individuals from diverse unique ethnic backgrounds, orientations, culture, etc. tend to display their different ideas and perspectives to life in the organization and it has been a challenging task for the human resource management to manage these differences. This study examines the challenges faced in managing an ethnically diverse workforce and how it influences the productivity of the organization. A qualitative research approach was employed on a sample of 49 staff of different levels in a real estate company in Abuja Nigeria, who were administered a semi-structured interview. The findings reveals that the cultural differences of the employees influence their organizational behavior in the workplace, which pose a challenge for the human resource managers to properly manage.

Date: 2023
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