The Influence of Doctor Service and Facilities on Healthcare Service Quality

Anne Suria Marliane, Muhardi and Albert Hendarta
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Anne Suria Marliane: Faculty of Economic and Business, Universitas Islam Bandung, Indonesia
Muhardi: Faculty of Economic and Business, Universitas Islam Bandung, Indonesia
Albert Hendarta: Faculty of Economic and Business, Universitas Islam Bandung, Indonesia

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 7, 1971-1978

Abstract: To support the basic human rights provision, The Indonesian government issued several policies. One of these policies is the Health Insurance program issuance in 2014. With the issuance of the program, doctors and healthcare facilities must follow certain procedures, while also providing enhanced services to optimize healthcare service quality. This research is a quantitative study using descriptive and inferential statistics, conducted on 94 people as the sample in this research. Based on the results of this research, it was revealed that doctor service and healthcare facilities simultaneously affect service quality insignificant ways. Based on a further detailed test, both doctor service and healthcare facilities are also proven to partially provide a significant effect on the quality of service. Based on these results, it can be concluded that by improving the quality of doctor services and healthcare facilities, service quality in healthcare facilities will improve significantly and will lead to optimized patient satisfaction.

Date: 2023
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