The Role of Digital Communications in Enhancing Inclusivity and Diversity in the Workplace

Muhammad Ashraf Azrul, Nur Azilia Azlin, Nur Aqilah Alias and Zaemah Abdul Kadir
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Muhammad Ashraf Azrul: Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia
Nur Azilia Azlin: Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia
Nur Aqilah Alias: Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia
Zaemah Abdul Kadir: Akademi Pengajian Bahasa, Universiti Teknologi MARA Shah Alam, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 10, 1208-1213

Abstract: This study explores the role of digital communication tools in promoting inclusivity and diversity within the workplace, specifically focusing on Qalby App, a company providing Islamic educational content. Through qualitative interviews with employees across various departments, the research identifies the types of digital tools used, such as Google Meet, WhatsApp, and Basecamp, and evaluates their effectiveness in enhancing communication, fostering inclusivity, and overcoming challenges related to hierarchy, personality differences, and age gaps. The findings reveal that while digital tools improve accessibility, streamline communication, and enable global collaboration, challenges still exist. These challenges must be addressed to maximise the potential of digital communication tools in promoting diversity and inclusivity. The study concludes by offering strategies for enhancing the use of digital tools to foster a more inclusive work environment.

Date: 2024
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