The Implementation of Outpatient Consultation Digitalization for Healthcare Services: Basis for Development Plan

Rn Emerson C. Angeles and Dr. Leonardo S. Garcia
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Rn Emerson C. Angeles: Master in Public Administration, Faculty of the Graduate Studies Pamantasan Ng Lungsod Ng Valenzuela Tongco St., Maysan, Valenzuela City, Metro Manila
Dr. Leonardo S. Garcia: Master in Public Administration, Faculty of the Graduate Studies Pamantasan Ng Lungsod Ng Valenzuela Tongco St., Maysan, Valenzuela City, Metro Manila

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 12, 3640-3680

Abstract: The integration of Electronic Health Records (EHRs) streamlines healthcare operations, enhancing access to patient data, reducing administrative workload, and improving care coordination. Automated online scheduling and invoicing minimize errors, saving time and money, and allowing resources to be allocated more efficiently. This study addresses the benefits and challenges of digitalizing outpatient consultation, proposing a healthcare service development plan based on its findings. Results indicate that digital consultation effectively improves healthcare access, reduces hospital maintenance and patient expenses, and enhances patient care. However, challenges such as security protocols, digital literacy, and infrastructure limitations persist. Recommendations include enhancing online consultation systems, improving patient digital literacy, bolstering security measures, and providing advanced training for medical staff to optimize outpatient care in the post-pandemic digital era.

Date: 2024
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