Person-Group Fit and Organizational Citizenship Behaviour in Public Service Employees: How Work Involvement Moderates the Relationship

Ayu Kamareenna Abdullah Thani, Mira Qerul Barriah Muhamad, Atiela Amran and Nur Hidayah Rosely
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Ayu Kamareenna Abdullah Thani: Universiti Teknologi Mara
Mira Qerul Barriah Muhamad: Universiti Teknologi Mara
Atiela Amran: Universiti Teknologi Mara
Nur Hidayah Rosely: Universiti Teknologi Mara

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 12, 4163-4174

Abstract: Organizational citizenship behavior is crucial in public service, where effective collaboration and discretionary efforts significantly influence organizational success. Despite extensive research on organizational citizenship behavior (OCB), limited attention has been paid to how person-group fit (PGF) influences OCB, particularly in the context of public service employees. Moreover, the role of work involvement as a potential moderator in this relationship remains underexplored. This study addresses these gaps by investigating the interplay between PGF, OCB, and work involvement among public service employees, shedding light on mechanisms that foster a cohesive and productive workforce. 376 questionnaires were issued and 371 were returned, resulting in a response rate of 98.67%. The analysis utilized SPSS to examine the person-group fit. The findings of this study indicate that work involvement has no moderating effect on the relationships between person group fit and OCB. The paper discusses the ramifications of the study.

Date: 2024
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