Factors Determining the Service Performance of Government Employees: Lesson Learned from Indonesia

Helwin Ginting, Tjahya Supriatna, Musa Hubeis, Dewi Sulistyani and Carunia Mulya Firdausy
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Helwin Ginting: Ph.D Student University of Satyagama, Jakarta, Indonesia
Tjahya Supriatna: Professor of Governmental Science Institute of Home Affairs Governance, Indonesia
Musa Hubeis: Professor of Management, University of IPB
Dewi Sulistyani: Senior Lecturer, University of Satyagama
Carunia Mulya Firdausy: Professor of Economics, National Research and Innovation Agency and University of Tarumanagara

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 5, 2562-2574

Abstract: Limited studies examining the influence of budgeting and employee resources available in organizations on the service performance of government employees in Indonesia To fill this gap, this study aims to examine whether or not policy implementation, employee resources, budgeting, and infrastructure affect the service performance of government employees by taking one of the government office located in North Jakarta, the Capital City of Indonesia as a case study. A random sample of 131 government employees, community leaders, and the community members who received the government services was selected. Random sampling was used since it is generally less biased and more generalizable. The questionnaire instrument was distributed directly to the sample respondents at the government office in North Jakarta, the Capital City of Indonesia. The method to analyze the data was by using a multiple linear regression model as suggested in the literature. The results showed that the four factors of policy implementation, employee resources, budgeting, and infrastructure were found to positively and significantly affect the service performance of government employees in Indonesia. These findings may be considered lessons learned for other developing countries in improving the service performance of their government employees. It is now or never.

Date: 2024
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