The Impact of Employee Engagement on the Perfomance of an Organisation- A Case Study of Pretoria Portland Cement Zimbabwe Limited (PPC)

Cynthia Makwezi, Mlisa Jasper Ndlovu, Loveness Paulos and Chimumoyo Baya
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Cynthia Makwezi: Beverley Court, Shop Number 10, 8 & 9 Avenue, Herbert Chitepo Street, Bulawayo
Mlisa Jasper Ndlovu: The Department of Business Management, National University of Science and Technology, Bulawayo
Loveness Paulos: The Department of Business Management, National University of Science and Technology, Bulawayo
Chimumoyo Baya: The Department of Business Management, National University of Science and Technology, Bulawayo

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 6, 367-383

Abstract: The objective of the paper was to investigate the impact of lack of employee engagement as a major cause for poor performance of the organisation as well as factors that influence employee engagement or disengagement at Pretoria Portland Cement (PPC). This study was geared at assisting PPC management to manage differently for competitive advantage and to lead an engaged workforce that is able to better deal with organisational change and challenges in the future. It also aims to highlight the importance of maintaining a quality work life, by having managers who will nature the employee well-being, which then provides an excellent opportunity for employees’ motivation and job satisfaction. The study adopted a mixed methods design where all 75 employees at the Bulawayo factory were given questionnaires and 70 questionnaires were returned leading to 93.3% response rate. The respondents were sampled through purposive sampling as all employees were information rich. The major findings of the study were that fifty- six percent of the respondents were very happy with career opportunities and progression within the company Pretoria Portland Cement (PPC). The reasons that were advanced by the respondents was that PPC is very encouraging to its staff members to study in their area of speciality. Fees is paid for all those who enrol in any university locally and in any SADC university. Total fees and sustenance is paid and study leave is granted. PPC has many ways of rewarding its employees. The employees at every grade are rewarded. There is a staff development programme which allows all employees to polytechnic, university to study several programs which suits them. The employees are allowed to do any of the programmes as long as they assist the organisation to achieve its best. Another system that alleviates plight of the employees which has been adopted by PPC is availing the grocery hamper to all its employees. The study concludes that PPC has an effective reward system which addresses economic and social needs for its workforce. This study recommends that other companies should study and employ the worker engagement model being adopted by PPC which is holistic in nature.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:8:y:2024:i:6:p:367-383

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