E-Payment Systems, Competitive Advantage, and Customer Satisfaction in Nigerian Banking Industry

Kolawole L. Fijabi, John T. Oladapo and Opeyemi B. Kareem
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Kolawole L. Fijabi: Precious Cornerstone University, Ibadan, Oyo, Nigeria
John T. Oladapo: Precious Cornerstone University, Ibadan, Oyo, Nigeria
Opeyemi B. Kareem: Precious Cornerstone University, Ibadan, Oyo, Nigeria

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 7, 1451-1468

Abstract: The study examined the relationship between e-payment systems and competitive advantage in the Nigerian banking industry and how consumer satisfaction mediated the relationship. The population of the study is the listed banks in Nigeria. Five banks were selected from the 12 listed banks in Nigeria along with their customers. The study made use of the survey research design with the use of questionnaire and face to face interview. Data were analyzed using Excel and Statistical Packages for Social Sciences (SPSS). The Chi-square test was used to measure the strength of associations between variables. The findings from this study revealed that customers were satisfied with the current e-payment options offered by banks. The three hypotheses tested showed significant effect of independent variables on dependent variables which led to the rejection of null hypotheses hence alternate hypotheses were accepted (p-value

Date: 2024
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