Benchmarking Public Service Delivery in Sub-Saharan Africa: A Critical Evaluation

Hassan, Afees Olumide (PhD), Hayatullah Boladale Hassan and Muslim Akinbola Akintola
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Hassan, Afees Olumide (PhD): Department of Public Administration, Obafemi Awolowo University, Ile–Ife, Nigeria
Hayatullah Boladale Hassan: Department of Public Administration, Obafemi Awolowo University, Ile–Ife, Nigeria
Muslim Akinbola Akintola: Department of Public Administration, University of Ilorin. Ilorin, Nigeria

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 7, 2248-2258

Abstract: The study critically evaluated public service delivery in sub-Saharan Africa (SSA) benchmarking with the global service delivery average. Relying on cross-country time series data from 2010 to 2020, the study covers 30 Sub-Saharan African countries. In the methodology, it adopted Governance Effectiveness Index and Road Quality Index as indicators of service delivery performance. The findings revealed significant discrepancies in service delivery among SSA countries, While some countries like Mauritius and Botswana performed above the global average, others like Chad and Angola lagged much behind. It identified challenges like inadequate funding, corruption, political instability, and infrastructure deficits facing many countries of the region. The study concluded that improving public service delivery in SSA required robust governance, increased infrastructure investment, technological integration, and development of human capital. Its recommended adoption of transparency measures, and leverage on public-private partnerships to enhance service delivery and promote sustainable development in the region.

Date: 2024
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