Students’ Evaluation of Language Teaching and Learning Using Microsoft Teams

Fazlinda Hamzah, Suzzana Othman, Mohd Azlan Shah Sharifudin and Soo Yew Phong
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Fazlinda Hamzah: Academy of Language Studies, Universiti Teknologi MARA, UiTM Melaka Campus, 78000 Alor Gajah, Melaka, Malaysia
Suzzana Othman: Academy of Language Studies, Universiti Teknologi MARA, UiTM Melaka Campus, 78000 Alor Gajah, Melaka, Malaysia
Mohd Azlan Shah Sharifudin: Academy of Language Studies, Universiti Teknologi MARA, UiTM Melaka Campus, 78000 Alor Gajah, Melaka, Malaysia
Soo Yew Phong: Academy of Language Studies, Universiti Teknologi MARA, UiTM Melaka Campus, 78000 Alor Gajah, Melaka, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 7, 2402-2412

Abstract: This study sets out to investigate students’ language learning experiences, interactions, and assessment achievements in using Microsoft Teams, and to discern potential correlations among these components. The study was conducted using mixed-method approach via the use of a survey and focus group discussion. The survey was administered to 168 students from a university in Malaysia, the items of which comprise demographic information, learning experiences, interaction patterns, and assessment achievements. Additionally, to validate the results of the survey, a focus group discussion was conducted. Findings indicate that students have a positive outlook of their language learning experiences, interactions and assessment achievements on Microsoft Teams, and that there were correlations identified among students’ interactions, assessments, and learning dimensions. This study highlights the importance of educators’ understanding of Microsoft Teams’ capabilities and limitations to enhance language learning outcomes and students’ learning experiences. Furthermore, to enrich user experience, teaching and learning should be tailored to leverage Microsoft Teams effectively and this includes fostering meaningful interactions, designing engaging assessments, and utilizing the platform’s features. Though the study focuses on Microsoft Teams, it still offers valuable insights into optimizing other online classroom platforms for language education.

Date: 2024
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