Moderating Role of Job Demands-Resources on Emotional Intelligence and Work Commitment Among Millennials in The Kenyan Telecommunication Sector

Joyce Wanjiru Thairu, (Ph.D Candidate), Ph.D. Domeniter Naomi Kathula and Ph.D. Peter Kithae
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Joyce Wanjiru Thairu, (Ph.D Candidate): The Management University of Africa, Kenya
Ph.D. Domeniter Naomi Kathula: The Management University of Africa, Kenya
Ph.D. Peter Kithae: The Management University of Africa, Kenya

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 7, 831-840

Abstract: The influence of employee personal and organizational characteristics such as emotional intelligence and job demands-resources respectively on work commitment is crucial for organizational success. Most of these employees belong to the global millennial generational cohort in the telecommunication sector. This called for investigating the personal and organizational factors impacting their work commitment. The study investigated the impact of emotional intelligence and job demands-resources on work commitment among millennial employees in Kenya’s telecommunication sector. Employing a positivist research philosophy and a cross-sectional research design, the survey was conducted among 134 millennial employees aged between 23- 43 years from international gateway operators, a segment of telecommunication companies in Kenya. Participants completed an online survey measuring their emotional intelligence, job demands-resources, and work commitment. The associations between emotional intelligence and work commitment were examined using correlational analysis. The findings revealed a significant positive relationship between emotional intelligence and work commitment. Baron and Kenny’s step wise process was used to test the moderation effect of job demands-resources on the relationship between emotional intelligence and work commitment of millennial employees. Job demands-resources were found to moderate the relationship between emotional intelligence and millennial work commitment.

Date: 2024
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