COVID-19’S Impact on Malaysian SMEs: Supply Chain Risk Management Disruptions and Challenges for Business Recovery and Continuity

Suriana Ramli, Norzanah Mat Nor, Mohammad Nazri and Sharizan Sharkawi
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Suriana Ramli: Arshad Ayub Graduate Business School (AAGBS), Universiti Teknologi MARA (UiTM), Shah Alam, Malaysia
Norzanah Mat Nor: Arshad Ayub Graduate Business School (AAGBS), Universiti Teknologi MARA (UiTM), Shah Alam, Malaysia
Mohammad Nazri: Faculty of Business & Economics, University Malaya
Sharizan Sharkawi: Arshad Ayub Graduate Business School (AAGBS), Universiti Teknologi MARA (UiTM), Shah Alam, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 8, 153-163

Abstract: This study aimed to identify the risks associated with the COVID-19 pandemic, analyse the supply chain risk management strategies entrepreneurs employ to ensure business recovery and continuity and propose preventive measures to mitigate interruptions caused by the virus. The study employed a qualitative research approach, notably utilising face-to-face in-depth interviews. The findings indicate that the epidemic impacted all the enterprises that participated in the study, encompassing various industries such as fashion, animation, broadcasting and media production, construction, printing, and trading. The abovementioned issue resulted in project completion delays and exceeded budgetary allocations. Organisations employ a combination of optimistic, aggressive, and neutral strategies to effectively mitigate supply chain risks despite the inherent difficulties they face. Based on the feedback provided by participants, it is imperative for a contingency strategy to incorporate multiple critical approaches. These strategies encompass diversifying suppliers, cultivating strong partnerships, seeking government assistance, drawing lessons from past events, and safeguarding customers.

Date: 2024
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