Reverse Logistics for Food and Beverages in Grocery Stores: Benefit the Customers and the Businesses

Azlin Abdul Latif, Nur Farizan Tarudin, Muhammad Akmal Asyraaf Adlan, Rudiah Md Hanafiah and Mohd Hafiz Zulfakar
Additional contact information
Azlin Abdul Latif: Faculty of Business and Management, UiTM Puncak Alam, Selangor.
Nur Farizan Tarudin: Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), Shah Alam, Selangor, Malaysia.
Muhammad Akmal Asyraaf Adlan: Faculty of Business Management, Universiti Teknologi MARA Cawangan Johor Kampus Pasir Gudang, Johor, Malaysia.
Rudiah Md Hanafiah: Faculty of Maritime Studies, Universiti Malaysia Terengganu, Malaysia.
Mohd Hafiz Zulfakar: Faculty of Business and Management, UiTM Puncak Alam, Selangor.

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 8, 4141-4151

Abstract: In the post-pandemic Covid-19 era, as more people start doing their physical grocery shopping, supply and demand in the retail industry will eventually need to keep up. A few of the challenges the grocery retail sector is currently facing globally include the perishability of food products, which requires special handling, demand and supply forecasting, maintaining continuous stock inventories, return management, and waste management. In today’s world, reverse logistics and speedy and effective food product movement along supply chain networks are both essential. Employing reverse logistics benefits business operations and unwittingly supports global government sustainability objectives, which in turn benefits the green supply chain. While reverse logistics techniques frequently concentrate on ways to profit from returned goods and lower their cost of loss, they unwittingly have an indirect negative influence on the environment. There are far too many wastes produced by the retail sector. Based on that supposition, the study’s major goal is to analyses the best strategies for using reverse logistics and managing waste issue in this industry, so that business operations can be successful, economical, and eventually deliver a high-quality product to the customer. To collect specific information and viewpoints from the targeted organization, a qualitative technique was adopted in this study. Through this study, the authors can provide suitable recommendation solution find ways to reduce the cost of transportation if possible and improve the logistics system as a whole. This is because reverse logistics in retailing industry plays an important role in sustaining the retail business for all the parties involved in the business and logistics. Companies that are practicing reverse logistics the right way are tend to improve their overall performance, for example, the increasing numbers of customers which is gaining competitive advantage from the competitors.

Date: 2024
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