Analysis of Islamic University Counselor Interpersonal Communication Skills

Suciati and Devi Lianda Putri
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Suciati: Universitas Muhammadiyah Yogyakarta
Devi Lianda Putri: Universitas Muhammadiyah Yogyakarta

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 8, 4351-4369

Abstract: Indonesia data – National Adolescent Mental Health Survey (I-NAMHS) 2022, provides information about mental health conditions in Indonesia. The survey results stated that as many as 15.5 million (34.9 percent) teenagers experienced health problems. However, there are still very few teenagers who seek formal help by consulting a professional. This research uses a qualitative approach with a descriptive type with data collection obtained through in-depth interviews with 6 pairs of peer-client counselors. The data analysis technique uses interactive analysis with data validity testing using source triangulation. Through the Student and Alumni Development Institute (LPKA), UMY is committed to improving student welfare and health. Based on internal research, the team found facts about the many mental health disorders experienced by UMY students. The campus responded to this phenomenon by establishing a “peer counselor†program to assist students who have potential and have experienced mental health problems. This requires the counselor’s communication skills, both verbal and non-verbal, as well as the ability to overcome obstacles. However, some student clients still complain that counselors are less able to establish intimacy in the counseling process. In UMY peer counselors, counselors are proven to carry out effective communication skills so that clients feel satisfied in the healing process for students. Several communication styles chosen by peer counselors include attentive, relaxed, friendly, precise, and argumentative styles. The counselor’s verbal communication skills have been combined with non-verbal communication. The counselor’s communication style is related to interpersonal communication skills, including paraphrasing, reflecting feelings, interpreting, and summarizing. Counselors’ verbal skills appear to be more effective when they combine them with non-verbal skills which include facing the client squarely, adopting an open posture, remembering that it is possible at times to learn toward the other, maintaining good eye contact, and trying to be relatively relaxed or natural in these behaviors. The application of communication skills by UMY peer counselors has been proven to internalize Islamic values written in the Al Qur’an, which include: QS Ali Imran ayat 159: gentle, careful in verbal intonation, emotional management, and dialogic. QS An-Nisa ayat 46: listening, paying attention. QS An-Nisa ayat 46: humble, cool, and calming expressions.

Date: 2024
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