From Miscommunication to Collaboration: A Study on Communication Effectiveness among Project Team in Construction Projects

Norazlin Abd Aziz., Nor Syamaliah Ngah, Faizul Azli Mohd Rahim and Nur Mardhiyah Aziz.
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Norazlin Abd Aziz.: Faculty of Administrative Science and Policy Studies, UiTM Seremban Campus, Negeri Sembilan Faculty of Built Environment, University Malaya, Jln Profesor Diraja Ungku Aziz, 50603 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Nor Syamaliah Ngah: Faculty of Administrative Science and Policy Studies, UiTM Seremban Campus, Negeri Sembilan Faculty of Built Environment, University Malaya, Jln Profesor Diraja Ungku Aziz, 50603 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Faizul Azli Mohd Rahim: Centre for Building, Construction & Tropical Architecture, Faculty of Built Environment, Universiti Malaya, 50603 Kuala Lumpur
Nur Mardhiyah Aziz.: Centre for Building, Construction & Tropical Architecture, Faculty of Built Environment, Universiti Malaya, 50603 Kuala Lumpur

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 9, 2560-2569

Abstract: Effective communication plays a crucial role in enhancing the knowledge and skills of project teams within the construction industry. In an environment characterized by complexity and the need for collaboration, the ability to convey information clearly and efficiently is paramount in achieving project goals. This paper examines the significance of good communication in fostering the development of knowledge and skills among project team members. By facilitating productive information exchange, effective communication empowers team members to collaboratively solve problems and work together more efficiently. This, in turn, leads to a collective understanding of the project and accelerates decision-making processes while improving the overall quality of project outcomes. Through various case studies and analyses, this paper also outlines best practices for communication within construction project teams that can contribute to the growth of team members’ knowledge and skills. Ultimately, the findings suggest that effective communication not only strengthens interpersonal relationships among team members but also significantly enhances the overall performance of construction projects.

Date: 2024
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