Information Communication Technology, Staff Competence and Performance of Third-Party Logistics Service Provision in Vehicle Dealers in Kenya

Prof. Peter Paul Kithae and Irene Wandia Mugo
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Prof. Peter Paul Kithae: Management University of Africa
Irene Wandia Mugo: Management University of Africa

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 13, 258-269

Abstract: This study explored how information communication technology and staff competences affect performance of third-party logistics service provision in vehicle dealers in Kenya. A stratified random sampling technique was utilized to choose a sample size of 60 respondents from a target population of 200 employees. The results are expected to assist managements of Kenya’s vehicle dealer companies, policy makers and future researchers in fulfilling their mandates. A descriptive research design was employed in this study. Data collection instruments were questionnaires. The information gathered was analyzed using qualitative and quantitative approaches before being presented in form of tables and charts. Among key findings of the study were that provision of third-party logistics services by Kenyan vehicle dealer companies was positively impacted by information and communication technology. Adoption of advanced ICT solutions such as real-time tracking systems, automated data processing, and integrated supply chain platforms did improve logistics operations by increasing visibility, accuracy, and efficiency. Likewise, employee competency was found to be essential to the efficiency of third-party logistics service delivery in Kenyan vehicle dealer companies. Competent staff can better manage logistics challenges, optimize processes, and enhance coordination with third-party providers. As a result, the study recommended that the management of Kenyan vehicle dealer companies should invest in advanced information communication technology (ICT) systems to enhance the effectiveness of third-party logistics service provision. They should also prioritize training for staff to effectively utilize these technologies and collaborate with third-party logistics providers to ensure seamless integration of ICT systems. By leveraging ICT coupled with staff training, vehicle dealer companies can streamline operations, reduce delays, and achieve greater accuracy in logistics processes, ultimately supporting more efficient vehicle dealer and distribution practices. Finally, the management should establish clear competency standards and performance metrics to ensure that logistics staff and partners meet the required qualifications.

Date: 2025
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