Optimizing Service Operations in Halal Supply Chains: Challenges, Strategies, and Best Practices

Norina Ahmad Jamil and Irwan Ibrahim
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Norina Ahmad Jamil: Lecturer. Department of Technology and Supply Chain Management Studies, Faculty of Business and Management, UiTM Puncak Alam, Selangor, Malaysia.
Irwan Ibrahim: Associate Fellow, Malaysia Institute of Transport, University Teknologi MARA, Malaysia. Department of Technology and Supply Chain Management Studies, Faculty of Business and Management, UiTM Puncak Alam, Selangor, Malaysia.

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 1, 4200-4208

Abstract: Due to the increasing global demand of Halal products, the management of Halal supply chains (HSCM) has advanced. Yet, the inclusion of service operations management (SOM) in these supply chains is still not well developed. This study has implications for service operations in HSCM and provides a critical review of the challenges, strategic management issues and best practices in improving operational efficiency, ethical compliance and customer satisfaction. Using a general framework, we clarify how service operations play an integral role in ensuring quality, traceability, and compliance in Halal supply chains, and provide actionable recommendations for companies seeking to align their processes with Halal specifications.

Date: 2025
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