The Evaluation of Performances Measurement System in Property Management in High-Rise Residential Building

Miftah Farhi Musa, Muhammad Azwan Sulaiman, Muhammad Nazim Alias and Mohamad Isa Abdullah
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Miftah Farhi Musa: Department of Valuation & Property Services, Kuala Lumpur City Hall (DBKL), Kuala Lumpur, MALAYSIA
Muhammad Azwan Sulaiman: Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA
Muhammad Nazim Alias: Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA
Mohamad Isa Abdullah: Real Estate Studies, College of Built Environment, University Teknologi MARA, Shah Alam, Selangor, MALAYSIA

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 1, 4909-4918

Abstract: Research on the status of the property management profession in Malaysia found that only 30 percent of property managers use efficiency as their management tool. Furthermore, property managers primarily focus on performance variables that are easily and conveniently accessible. The fundamental issues related to the techniques and approaches concerned are generally taken lightly by the practitioners, leading to the inefficiency of maintenance management practices in the market today. So, the goal of this study is to look into how performance measurements can be used and how well existing PM models work in real life by using examples from high-rise apartment buildings. We aim to achieve these objectives by evaluating and analysing the perceptions of property managers from eleven (11) areas in Kuala Lumpur. We distributed questionnaires using quantitative methods to 72 property management organisations that manage high-rise residential properties in Kuala Lumpur. The research shows that most of the people who answered used Key Performance Indicator (KPI) as a performance measurement system (PMS). Choosing to use a PMS in property management is what makes it happen. There is a positive relationship between performance measurement systems (PMS) and property management organisations. This paper provides important research that uncovered the industry scenario and the property managers’ key perceptions. We anticipate significant benefits from this research, which can serve as valuable information on high-rise residential buildings.

Date: 2025
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