Behavioural Beliefs Influence on Knowledge Sharing for Outsourced Facilities Management Improved Performance

Lilis Shereena Safiee, Mohamad Sufian Hasim, Irwan Mohammad Ali and Nor Amin Mohd Radzuan
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Lilis Shereena Safiee: Studies of Building Surveying, School of Estate Management and Building Surveying, College of Built Environment, University Technology MARA, Shah Alam, Malaysia
Mohamad Sufian Hasim: Studies of Building Surveying, School of Estate Management and Building Surveying, College of Built Environment, University Technology MARA, Shah Alam, Malaysia
Irwan Mohammad Ali: Programme of Building Surveying, Department of Built Environment Studies and Technology, College of Built Environment, University Technology MARA, Perak Branch, 32610 Seri Iskandar Campus, Perak, Malaysia
Nor Amin Mohd Radzuan: Programme of Building Surveying, Department of Built Environment Studies and Technology, College of Built Environment, University Technology MARA, Perak Branch, 32610 Seri Iskandar Campus, Perak, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 1, 494-507

Abstract: Continuous efforts and financial support demonstrate that the Malaysian government is concerned on the needs of facilities management (FM) and is committed to delivering quality public services. However, recurring issues persist in public buildings and facilities, including poor maintenance, major breakdown, and lack of resources. Addressing these challenges requires a holistic approach to knowledge management (KM) in outsourced facilities management (OFM). Ineffective building conditions can lead to negative perceptions, such as mismanagement of public funds and low performance by the government. This research investigates the influence of behavioral beliefs on knowledge sharing (KS), a critical component of KM in improving OFM performance in government buildings. The study adopts a deductive approach with quantitative methodology, using a self-administered online survey of 112 OFM staff. The data were analysed using Structural Equation Modeling (SEM) with SmartPLS 4. The results revealed that Self-Attitude (SA) and Nature of Knowledge (NK) significantly influenced KS, contributing to improved OFM performance. However, Motivation to Share (MS) was found to have no significant effect. These findings can guide OFM service providers and the Public Works Department (PWD) in devising strategies to improve KS activities, focusing on important behavioral factors while addressing less impactful factors through targeted initiatives. The results are constrained by the small sample size and the specific context of OFM in government buildings under the PWD administration. Future research should explore broader strategies and gain insights from best practices to further improve the effectiveness of KS in OFM.

Date: 2025
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