The Relationship between Workplace Conflict and Job Performance a Case Study at District Police Headquarters

Mohd Shahrul Al Bakri Zakaria and Ahmad Suffian Mohd Zahari*
Additional contact information
Mohd Shahrul Al Bakri Zakaria: Uniuversity Teknologi MARA, Terengganu, Malaysia
Ahmad Suffian Mohd Zahari*: Uniuversity Teknologi MARA, Terengganu, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 2, 1233-1248

Abstract: Conflict in a workplace can arise due to a variety of reasons, including differences in personalities, communication styles, job roles, or organizational goals. The relationship between workplace conflict and job performance is dual-faceted. While unresolved or poorly managed conflict can damage productivity and morale, well-managed conflict can foster growth, creativity, and stronger team dynamics. Therefore, the aim of this study is to examine the relationship between Workplace Conflict and Job Performance at the Marang District Police Headquarters in the state of Terengganu, Malaysia. A total of 132 staff from Marang District Police Headquarters participated voluntarily in this study by completing survey questionnaires. A series of statistical analysis were applied including descriptive analysis, reliability analysis, correlation analysis, and multiple regressions analysis using the SPSS software. The results of the study indicate that out of three independent variables, only one independent variable answers the researcher objective which is; communication has significant relationship between Workplace Conflict and Job Performance. For communication, it is therefore sufficient to mention that communication skill is needed by superior to reinforce and increases job performance. Thus, communication is the most major aspect in solving conflict in this study. The management of Marang District Police Headquarters should keep on making an effort to lessen the workplace conflict in order to make sure the job performance. The result created in this study can be exercised to assist for researchers in the future who are eager to discover the issues that significantly influence to the job performance in other Local Authority.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijriss/ ... ssue:2/1233-1248.pdf (application/pdf)
https://rsisinternational.org/journals/ijriss/arti ... police-headquarters/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:9:y:2025:i:2:p:1233-1248

Access Statistics for this article

International Journal of Research and Innovation in Social Science is currently edited by Dr. Nidhi Malhan

More articles in International Journal of Research and Innovation in Social Science from International Journal of Research and Innovation in Social Science (IJRISS)
Bibliographic data for series maintained by Dr. Pawan Verma ().