Stakeholders’ Satisfaction toward CvSU Program Outcomes: Insights for Continuous Quality Improvement

Mildred A. Sebastian and Dr. Ma. Agnes P. Nuestro
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Mildred A. Sebastian: Cavite State University, Philippines
Dr. Ma. Agnes P. Nuestro: Cavite State University, Philippines

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 2, 26-43

Abstract: This study focuses on determining the stakeholder satisfaction with Cavite State University’s (CvSU) program outcomes along the 11 key dimensions of curriculum and learning outcomes, assessment and feedback, support services, and personal and professional growth. The study adopted a descriptive-comparative and correlational research design that gathered data from students, alumni, faculty, staff, administrators, and industry partners. Findings show overall satisfaction but expose areas of improvement, including support services, integration of technology, and total well-being. Statistically significant differences in the level of satisfaction among the various stakeholder groups and very strong associations between general satisfaction and specific dimensions, such as flexibility and adaptability, are indicative that strategies should be differentiated. The results suggest the need for differentiated strategies to address the diverse needs and expectations of stakeholders. Actionable recommendations are proposed to enhance CvSU’s program outcomes and align them with institutional goals and stakeholder expectations, contributing to continuous quality improvement.

Date: 2025
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