Investigating the Sustainable Digital Business Models used by Social Enterprises to Address Socio-Environmental Concerns in Malaysia

Albert Feisal@Muhd Feisal Ismail, Mohd Fazli Mohd Sam, Nik Mohd Zarifie Hashim, Noor Shahida Mohd Kasim and Siti Sarah Mat Isa
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Albert Feisal@Muhd Feisal Ismail: Fakulti Pengurusan Teknologi dan Teknousahawanan, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
Mohd Fazli Mohd Sam: Fakulti Pengurusan Teknologi dan Teknousahawanan, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
Nik Mohd Zarifie Hashim: Fakulti Teknologi dan Kejuruteraan Elektronik dan Elektronik, Universiti Teknikal Malaysia Melaka, Malaysia
Noor Shahida Mohd Kasim: Fakulti Teknologi dan Kejuruteraan Elektronik dan Elektronik, Universiti Teknikal Malaysia Melaka, Malaysia
Siti Sarah Mat Isa: Melaka International College of Science and Technology, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 2, 820-827

Abstract: The purpose of this study is to investigate the sustainable digital business models that social entrepreneurs use to address socio-environmental concerns in Malaysia. Social enterprises contribute significantly to change by combining business principles with an environmental or social goal. The study focuses on the intersection of digital technology, social entrepreneurship, and sustainable practices to understand how these elements combine to create innovative solutions for Malaysia’s socio-environmental issues. We’ll look at how digital technology can be incorporated into these models to create environmental and social benefits. Data was gathered through interviews, and a few Peninsular, Malaysia-based social entrepreneurs provided genuine information. According to the study’s findings and outcomes, most respondents were driven to use digital platforms or channels to grow their social companies. Through online business, customer engagement, sharing their stories, advertising, and identifying their social mission to address or lessen socio-environmental issues in Malaysia, these social entrepreneurs, enterprises, or businesses receive much-needed community support.

Date: 2025
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