Ensuring a Sustainable Supply Chain: Retailers’ Response to Food Supply Chain Disruptions Through the Integrated Supply Chain Resilience and Adaptation (ISCRA) Framework

Nik Nur Alissa Sufi Nik Aziz, Jaafar Pyeman, Irwan Ibrahim, Sofianita Mutalib, Kamalia Azma Kamaruddin and Norsariah Abdul Rahman
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Nik Nur Alissa Sufi Nik Aziz: Graduate student, Faculty of Business and Management, Universiti Teknologi MARA, Malaysia.
Jaafar Pyeman: Professor in Finance, Department of Economic and Financial Studies, Faculty of Business and Management, Universiti Teknologi MARA Puncak Alam, Selangor, Malaysia.
Irwan Ibrahim: Associate Fellow, Malaysia Institute of Transport, Universiti Teknologi MARA, Malaysia., Department of Technology and Supply Chain Management Studies, Faculty of Business and Management, Universiti Teknologi MARA Puncak Alam, Selangor, Malaysia.
Sofianita Mutalib: Associate Professor in Intelligent Systems & Data Science, School of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia.
Kamalia Azma Kamaruddin: Senior Lecturer in Information System, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Alam, Selangor, Malaysia.
Norsariah Abdul Rahman: Procurement Division, Pertubuhan Keselamatan Sosial, Menara PERKESO, 281 Jalan, Ampang, Kuala Lumpur, Malaysia.

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 2, 899-909

Abstract: The COVID-19 pandemic has significantly disrupted global supply chains, with the retail food sector being one of the most affected. In Malaysia, challenges such as labor shortages, transportation restrictions, and fluctuating consumer demand have exposed vulnerabilities in the food supply chain. This study proposes the Integrated Supply Chain Resilience and Adaptation (ISCRA) Framework to enhance supply chain sustainability and resilience. By integrating Supply Chain Resilience Theory, Disruption Management Theory, Resource-Based View (RBV) Theory, and Systems Theory, the ISCRA Framework provides a holistic approach to mitigating disruptions. The study utilizes secondary data and predictive analytics, employing linear regression and CART decision tree models to assess disruption factors and recommend strategic interventions. Findings highlight the need for digital transformation, diversified sourcing strategies, and enhanced inventory management to ensure supply chain sustainability. This research contributes to supply chain management literature and offers practical insights for policymakers and industry stakeholders in strengthening food security and resilience against future disruptions.

Date: 2025
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