Service Quality and Stakeholder Satisfaction in HEMAM Inclusive Education Centers: An Abu Dhabi Case Study

Ameena Al Hammadi
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Ameena Al Hammadi: University of Teknologi MARA (UITM)

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3s, 49-57

Abstract: In an increasingly competitive educational landscape, understanding and enhancing service quality is paramount for institutions seeking to meet and exceed stakeholder expectations. This study investigates how service quality and stakeholder satisfaction works within the context of HEMAM centers in Abu Dhabi. With a quantitative study and SPSS for data analysis, the research examines the service quality and satisfaction of teachers and parents regarding the given services. The analysis brings to light that high-quality services correlate with a high level of satisfaction for both stakeholders. Communication, empathy, and responsiveness were deemed as key factors that could improve service quality. This study contributes to the understanding of different stakeholders’ views on providing inclusive education services at HEMAM centers and provides practical recommendations for their improvement.

Date: 2025
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