Enhancing Teamwork and Communication Efficiency through Cultural Intelligence Training among Foreign Workers in Malaysia’s Manufacturing Industry

Tajul Islam Md, Isma Addi Jumbri, Albert Feisal@Muhd Feisal Ismail, Kamarudin Abu Bakar, Dian Kurnianingrum, Mulyani Karmagatri and Sandy Setiawan
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Tajul Islam Md: Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia
Isma Addi Jumbri: Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia
Albert Feisal@Muhd Feisal Ismail: Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia
Kamarudin Abu Bakar: Faculty of Technology Management and Technopreneurship (FPTT), Universiti Teknikal Malaysia Melaka, Malaysia
Dian Kurnianingrum: Department of Entrepreneurship, Bina Nusantara University, Indonesia
Mulyani Karmagatri: Department of Entrepreneurship, Bina Nusantara University, Indonesia
Sandy Setiawan: Department of Entrepreneurship, Bina Nusantara University, Indonesia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 14, 1159-1173

Abstract: Effective communication and teamwork are essential for operational success in multicultural manufacturing environments. This study investigates the influence of Cultural Intelligence (CQ) training on enhancing communication and teamwork among foreign workers in Malaysia’s manufacturing sector. Using a quantitative descriptive design, data were collected through a structured questionnaire from a sample of 377 foreign workers, selected using a stratified random sampling technique across manufacturing firms in Melaka. The study employed Pearson correlation and multiple regression analyses to evaluate relationships among CQ training, communication, and teamwork. Results showed that CQ training significantly improves communication (r = 0.692, p

Date: 2025
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