The Role of Technology in Enhancing Tourist Safety and Security: Challenges and Opportunities

Antoneth T. Arzadon, Vanessa Jean S. Corporal, Kristine Joy P. Daquioag, Julian Faith B. Moreno, Anna Mae Roxas and Jaypee Fernan Miguel Ramirez
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Antoneth T. Arzadon: Student, College of Business Education, University of LA Salette, Incorporated
Vanessa Jean S. Corporal: Student, College of Business Education, University of LA Salette, Incorporated
Kristine Joy P. Daquioag: Student, College of Business Education, University of LA Salette, Incorporated
Julian Faith B. Moreno: Student, College of Business Education, University of LA Salette, Incorporated
Anna Mae Roxas: Student, College of Business Education, University of LA Salette, Incorporated
Jaypee Fernan Miguel Ramirez: Faculty, College of Business Education, University of LA Salette, Incorporated

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 14, 1235-1262

Abstract: This study investigates the significant role of technology in strengthening the safety and security of tourists, particularly in the context of Santiago City, Isabela. With the increasing reliance on digital innovations such as GPS tracking, emergency alerts, surveillance systems, and Al-enabled platforms, the tourism industry is experiencing a transformation in how it manages and responds to security concerns. These technologies have the potential to enhance real-time monitoring, improve emergency response systems, and build tourists’ confidence while traveling. However, the study also identifies critical challenges that affect the widespread adoption of these advancements. Issues such as data privacy, high implementation costs, lack of digital infrastructure, and varying levels of digital literacy pose barriers, especially in developing areas. A descriptive research design was employed to collect and analyze qualitative data through interviews with key stakeholders, including tourists, tourism operators, and local security personnel. Thematic analysis was used to extract recurring insights related to the effectiveness, accessibility, and perceptions of technological tools used in tourism safety The study focused on five essential themes: institutional infrastructure, personal responsibility, legal safeguards, government accreditation, and technological innovation. Results show that combining these factors, particularly through Department of Tourism (DOT) accreditation and the responsible use of digital tools, creates a more secure and trustworthy travel experience. The concept of “safeguarding†emerges from the study, highlighting a holistic strategy that blends regulation, technology, and service quality to protect tourists. The study emphasizes the importance of collaboration between government, private sectors, and communities in promoting secure and sustainable tourism environments. Ethical practices such as informed consent and confidentiality were strictly observed throughout the research.

Date: 2025
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