Transforming Counseling Practices with Robocounselor’s Assistance in Malaysia

Farhana Sabri, Sharifah Noorula’ain Syed Salim, Rizki Andana Pohan and Andika Ari Saputra
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Farhana Sabri: Faculty of Leadership and Management, Universiti Sains Islam Malaysia, 71800 Nilai, N. Sembilan, Malaysia
Sharifah Noorula’ain Syed Salim: Faculty of Leadership and Management, Universiti Sains Islam Malaysia, 71800 Nilai, N. Sembilan, Malaysia
Rizki Andana Pohan: Department of Islamic Guidance and Counseling, Institut Agama Islam Negeri Langsa, Indonesia
Andika Ari Saputra: Faculty of Education and Teaching, Universiti Ma’arif Lampung, Indonesia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 2, 3047-3053

Abstract: A professional counselor with expertise in integrating modern technology to support mental health and well-being is crucial in maintaining the relevance of the counseling work. Hence, this study proposed the utilization of a RoboCounselor – an Ai generated counseling report by assisting the counselor with the case summary, problem identification, mental status examination, and appropriate diagnosis. The objective of this study was to provide preliminary data on the application of a RoboCounselor using a pilot study with a real client case. Findings indicated that RoboCounselor was able to provide a case analysis of the client that tailors support for emotional well-being by mapping clients’ personalities and challenges to relevant and evidence-based treatment plan and recommendations. This personalized guidance offers more personalized treatment for the client and empower the counselor for a wider treatment selections with evidence-based support. This study concludes that a cutting -edge technology, like a RoboCounselor could offer personalized intervention and support, leveraging Ai to help counselor to provide non-denominational counseling rooted in evidence-based approaches.

Date: 2025
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