The Impact of Perceived Superior Trust on Work Performance: The Role of Burnout and Work Engagement at Indonesia’s Ministry of Religious Affairs

Alfi Syahrin, Muhammad Adam and Syafruddin Chan
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Alfi Syahrin: Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia
Muhammad Adam: Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia
Syafruddin Chan: Master of Management Study Program, Faculty of Economics and Business, Syiah Kuala University, Indonesia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 1181-1192

Abstract: This study aims to analyze the effect of Burnout, Perceived Superior Trust, and Work Engagement on Work Performance among State Civil Apparatus (ASN) of the Ministry of Religious Affairs Office of Pidie Regency, Indonesia. Specifically, this study explores how Burnout can reduce performance, as well as how Perceived Superior Trust and Work Engagement play a role in improving Work Performance. This study seeks to enhance understanding of how psychological and organizational factors shape employee performance in government institutions. This study employs a quantitative research approach using survey methods for data collection. The research instrument is a questionnaire based on a 5-point Likert scale. The population of this study was all ASN at the Ministry of Religion Office of Pidie Regency with a total of 1,850 people. Sampling using the Raosoft method with an error rate of 6%, resulted in 231 respondents. The data analysis technique used Structural Equation Modeling (SEM) with IBM SPSS-AMOS software version 28. The results of the study showed that Burnout had a negative effect on Work Performance, while Perceived Superior Trust played a significant role in reducing Burnout. Work Engagement has a significant effect on increasing Work Performance, and its interaction with Burnout and Perceived Superior Trust also has an impact on performance. This study is useful for policymakers and organizational managers, especially in increasing ASN productivity through Burnout management strategies, increasing trust in the work environment, and strengthening work involvement to improve Work Performance sustainably.

Date: 2025
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