Building Resilience in Online and Distance Learning: A Risk Management Perspective

Raziana Che Aziz, Mohd Tajudin Md Ninggal and Ahmad Izanee Awang
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Raziana Che Aziz: Open University Malaysia
Mohd Tajudin Md Ninggal: Open University Malaysia
Ahmad Izanee Awang: Open University Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 1287-1294

Abstract: The implementation of an Enterprise Risk Management (ERM) framework at an open and distance learning (ODL) institution has played a key role in identifying, managing, and mitigating risks specific to the ODL environment. This study examines the effectiveness of the institution’s ERM practices in addressing critical risk areas, including technology infrastructure, academic integrity, regulatory compliance, and student engagement. Findings indicate that the institution’s overall risk rating is low-to-moderate, reflecting the presence of well-established controls to manage uncertainties and support strategic objectives. Despite the institution’s overall low-to-moderate risk rating, four areas—accreditation, partner performance, human capital, and geopolitical factors—pose significant risks requiring immediate intervention. The study offers practical recommendations to refine risk management practices, benefiting ODL institutions striving for sustainability and operational excellence.

Date: 2025
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