Investigation of Motivation and Burnout Sources Among Students Learning Business Correspondence

Nadiah Hanim Abdul Wahab, Ahmad Aminuddin Soopar, Ilham Alia Mat Isa, Noor Shariena Zaraini, Clarence Lim Kia Seng and Noor Hanim Rahmat
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Nadiah Hanim Abdul Wahab: Academy Pengajian Bahasa, University Technology MARA, Shah Alam, Malaysia
Ahmad Aminuddin Soopar: Academy Pengajian Bahasa, University Technology MARA, Shah Alam, Malaysia
Ilham Alia Mat Isa: Academy Pengajian Bahasa, University Technology MARA, Shah Alam, Malaysia
Noor Shariena Zaraini: Academy Pengajian Bahasa, University Technology MARA, Shah Alam, Malaysia
Clarence Lim Kia Seng: Faculty of Psychology and Social Sciences, University of Cyberjaya
Noor Hanim Rahmat: Academy Pengajian Bahasa, University Technology MARA, Shah Alam, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 3434-3448

Abstract: The English language is a widely used language in the educational and professional sectors in Malaysia. It plays a crucial role in determining students’ success in securing employment, as good proficiency in English, particularly in writing and speaking, enhances employability prospects. Various factors contribute to burnout among students mastering language skills, both verbally and in writing professional business correspondence. This study aims to investigate learners’ perceptions of their motivation and sources of burnout in learning business correspondence, and to identify any relationship between the two. A questionnaire was employed to gather quantitative data from 146 students who are studying English courses on writing business correspondence from a public university in Selangor. The instrument used a 5 Likert-scale survey, based on frameworks by Pintrich and De Groot (1900) and Campos et al. (2011), consisting of three main sections. The results indicated that while students are motivated to learn, they also experience feelings of exhaustion and burnout in learning business correspondence. Statistical analysis revealed a moderately positive relationship between motivation and burnout in this context. These findings provide valuable insights into students’ motivation and strategies to maintain their engagement in learning and mastering business correspondence.

Date: 2025
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