Factors Influencing Nonverbal Communication Effect on Employee Engagement in Ghana

Williams Siaw, Dinah Boyetey, Stephen Abofuor and Judy Boyetey
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Williams Siaw: School of Business, School of Management Science and Engineering, Nanjing University of Information Science & Technology, Nanjing
Dinah Boyetey: School of Business, School of Management Science and Engineering, Nanjing University of Information Science & Technology, Nanjing
Stephen Abofuor: School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana
Judy Boyetey: School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 389-404

Abstract: This paper examines the pivotal role of nonverbal communication in enhancing employee engagement and organizational success by highlights how nonverbal cues influence workplace dynamics. Ordinary Least Squares (OLS) regression was employed as the primary statistical technique for analysis. A Likert scale quantitative questionnaire was used to collect data on key variables, including employee engagement, efficient nonverbal communication, physical environment, emotional intelligence, cultural differences, exposure to cross-cultural interactions, and personality traits. Findings indicate that a supportive physical environment significantly enhances nonverbal communication, leading to increased employee engagement. High emotional intelligence among employees and leaders facilitates better interpretation and use of nonverbal cues, creating a more engaging communication environment. Effective management of cultural differences and promotion of cultural competence are crucial in diverse workplaces to optimize nonverbal communication and foster inclusivity and collaboration. Recognizing and accommodating diverse personality traits further improves communication dynamics, while exposure to cross-cultural interactions enhances employees’ nonverbal communication skills in a globalized context. The study recommends policies focusing on emotional intelligence training, cultural initiatives, and workspace optimization to maximize the benefits of nonverbal communication for enhancing employee engagement and organizational success in a globalized business context.

Date: 2025
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