Examining the Effects of a Team-Based Organizational Structure on Operational Efficiency through the Lens of Human Relations Theory: A Case Study of Vodafone Ghana

Williams Siaw, Dinah Boyetey, Emmanuel Yeboah, Emmanuel Yeboah and Judy Boyetey
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Williams Siaw: School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana
Dinah Boyetey: School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana
Emmanuel Yeboah: School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana
Emmanuel Yeboah: School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana
Judy Boyetey: School of Business, School of Management Science and Engineering, School of Remote Sensing and Geomatics Engineering, Nanjing University of Information Science & Technology, Nanjing210044, China School of Social Sciences, Kwame Nkrumah University of Science and Technology, Ghana

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 46-61

Abstract: This study explores the impact of a team-based organizational structure on operational efficiency at Vodafone Ghana, analyzed through the lens of human relations theory. Initiated by Elton Mayo, human relations theory emphasizes the significance of social relations, cooperative group dynamics, and employee motivation in boosting productivity. Vodafone Ghana, a subsidiary of the multinational telecommunications giant Vodafone Group, has implemented a team-based model aimed at enhancing performance, flexibility, and strategic responsiveness. Quantitative methods are employed to analyze the relationships between team-based characteristics such as collaborative decision-making, flexibility, goal orientation, shared accountability, diverse expertise, open communication and operational efficiency. Results indicate that these characteristics positively and significantly influence task completion efficiency, highlighting the effectiveness of team- based structures in fostering a supportive and productive work environment. The findings contribute to the broader understanding of organizational behavior and human resources management by demonstrating the practical application of human relations theory in modern corporate settings.

Date: 2025
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