The Relationship between Students Facilities and Satisfaction: Evidence in Malaysia

Siti Noor Aishah Mohd Sidik, Nur Aqilah Khairizam, Nik Nur Aqira Zaifulakhma, Nadiatul Nasuha Mohd Kasbi, Nur Sajidah Roslan, Nur Anis Mohd Supian and Ainur Fatimah Mohd Azhar
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Siti Noor Aishah Mohd Sidik: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Nur Aqilah Khairizam: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Nik Nur Aqira Zaifulakhma: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Nadiatul Nasuha Mohd Kasbi: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Nur Sajidah Roslan: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Nur Anis Mohd Supian: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia
Ainur Fatimah Mohd Azhar: Faculty Business and Management, University Technology Mara 23000 Dungun, Terengganu, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 3, 4809-4817

Abstract: Students’ satisfaction has a significant impact on the reputation of the educational institution. The educational landscape is also rapidly changing as students adopt new technologies and instructional methods. Students typically compare university amenities before making the decision to continue their education. They always expect the university to provide enough facilities and a welcoming atmosphere for their studies. This expectation puts the educational institution under challenges to provide the best amenities to the students. This study wants to determine the factors that influence students’ satisfaction at public universities. Basic facilities such as recreation and sports, transportation, and accommodation are all being investigated. Sample size included 136 students in Terengganu and questionnaires were distributed via online. The questionnaire feedback was analysed using SPSS to assess the correlation and regression effect of each research variable. The study discovered that recreation and sport and accommodation are the main factors that influence student satisfaction. Regression analysis also reveals that accommodation is the most important factor influencing students’ satisfaction. The findings serve as a guideline for educational institutions to always improve the facilities available to students. Gathering feedback on students’ satisfaction enables university management to find areas for improvement, whether in teaching techniques, facilities, or administrative procedures. This contributes to a better overall learning environment.

Date: 2025
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