Information Technology Projects and End-User Satisfaction of Selected Public Institutions in Lagos State

Olabode Segun Oluwaseun and Onikoyi Tajudeen Tunde
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Olabode Segun Oluwaseun: Department of Project Management Technology, Lagos State University
Onikoyi Tajudeen Tunde: Department of Project Management Technology, Lagos State University

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 4, 6840-6853

Abstract: This study examined information technology projects (ITP) management and end-user satisfaction of selected public institutions in Lagos state, Nigeria. As a contextual issue arise in the end users ’satisfaction of the outcome of their monopolistic services rendered especially as it concerned the ITP. The study aimed to understand the level of influence Ease of Use of ITPs has on users’ satisfaction and how none engagement of end users in ITPs design affects the success factor of IT project. The study adopted a descriptive research design. The targeted population consisted of 2201 staffs of four selected public organisations in Lagos State. Using the Taro Yamane sample size formula, a sample size of 339 was drawn from the population The researcher adopted the convenience sampling technique to select the choice of firm by selecting them based on their closeness to the researcher. The sample was stratified to ensure that all the members of the population were adequately represented. A random sampling technique was used in each stratum. Data was collected through a self-developed questionnaire. The collected data was analyzed using inferential statistics. The findings revealed among others that, for the two-hypotheses tested there is a correlation between the ITPs managements and the end users’ satisfaction of the projects despite their inability to resist its usage in the selected institutions. This means that, the design and subsequent adaption of new ITPs should be dependent on “Ease of Use†and “Engagement of End Users†as a management policy to improve satisfaction. It was therefore recommended among others that the ease of use of the ITPs project should be considered in the adaption and implementation of ITPs.

Date: 2025
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