Student Awareness and Satisfaction Survey on the Student Affairs and Services Programs of a State University

Jesusa E. Pineda, Francis Jose D. Bearneza and Maria Victoria G. Violanda
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Jesusa E. Pineda: Carlos Hilado Memorial State University, Talisay City, Negros Occidental, Philippines
Francis Jose D. Bearneza: Carlos Hilado Memorial State University, Talisay City, Negros Occidental, Philippines
Maria Victoria G. Violanda: Carlos Hilado Memorial State University, Negros Occidental, Philippines

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 5, 5414-5421

Abstract: Higher education institutions, through the Commission on Higher Education Memorandum number 8, series of 2021, otherwise known as Guidelines on the Implementation of Flexible Delivery of Student Affairs and Services (SAS), were enjoined to conduct surveys on students’ awareness of and satisfaction with student affairs and services. This study explored the state university students’ knowledge, understanding, and satisfaction with the various student affairs and services offered by the Student Affairs and Services office. Mean and standard deviation were used to analyze the data gathered from three hundred seventy-four Carlos Hilado Memorial State University students during the Academic Year 2022-2023. Results show that the level of students’ satisfaction with student affairs and services was high when they were grouped according to sex and campus. Furthermore, the students were more aware of student organizations and activities than the other student affairs and services offered by the Office of Student Affairs and Services. This study recommends that scholarship and financial assistance, health services, and career and job placement services be bolstered by the Office of Student Affairs and Services, as the students found these to be available but inadequate.

Date: 2025
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