Framework Development for Citizens’ Satisfaction in Barangay Healthcare

Antoneth G. Colanag, Chairen D. Cabañero, Claudine Joy Q. Cela, Aleya Zyra B. Obeda and Felmark S. Levara
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Antoneth G. Colanag: Department of Bachelor of Public Administration, Student, Davao del Norte State College, Barangay New Visayas, Panabo City, Davao del Norte, 8105, Philippines.
Chairen D. Cabañero: Department of Bachelor of Public Administration, Student, Davao del Norte State College, Barangay New Visayas, Panabo City, Davao del Norte, 8105, Philippines.
Claudine Joy Q. Cela: Department of Bachelor of Public Administration, Student, Davao del Norte State College, Barangay New Visayas, Panabo City, Davao del Norte, 8105, Philippines.
Aleya Zyra B. Obeda: Department of Bachelor of Public Administration, Faculty, Davao del Norte State College, Barangay New Visayas, Panabo City, Davao del Norte, 8105, Philippines.
Felmark S. Levara: Department of Bachelor of Public Administration, Faculty, Davao del Norte State College, Barangay New Visayas, Panabo City, Davao del Norte, 8105, Philippines.

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 5, 640-659

Abstract: Objective: Healthcare development has been one of the priorities of the government to ensure that the people are living well and healthily. As such, it always evolves and improves over the years but still, the citizens satisfaction with health services is not fully studied. Satisfaction defines their content to the quality they need and wants as to what the barangay should offer them. Therefore, this study investigates the underlying dimensions influencing citizen satisfaction with barangay healthcare. This study aims to fill the gap of limited literature that analyzes dimensional factors that developed a framework aimed to enhance citizen satisfaction in public healthcare, in particular, the barangay setting. Material and Methods: An exploratory sequential mixed-method approach incorporates in-depth interviews with 8 participants and 350 respondents on surveys from selected barangays in our chosen location. The questionnaires of qualitative phase and quantitative are research-made. To ascertain the reliability of the questionnaire the pilot test is conducted with Cronbach Alpha which reliability of the Cronbach Alpha standard ranges from 0 to 1. Results: The in-depth interview process revealed important information on the dimensions and factors that influence citizens to be satisfied with their barangay healthcare. Thirty-five significant statements were identified after Eight transcripts were analyzed. The findings in quantitative phase revealed four significant factors influencing citizen satisfaction with barangay healthcare services: Efficiency, Responsiveness, Accessibility, and Equity and Care. Kaiser-Meyer-Olkin test, Bartlett’s test, and Varimax is applied to support the statistical result of the phase. Based on the rotated solution, the four factors have been classified with a cumulative value of 0.714, indicating that 71.4% of the variability was explained. Dimension 1 substantially concerned with identifying how the barangay can provide efficient health care services through enhancing resources. In Dimension 2, explain the accountable actions of the barangay when an emergency is present and needs a response. Dimension 3, disclosed the indication of people to gain opportunities for more accessible services in health. Lastly, Dimension 4 highlights the expectation of the people to receive fair treatment and care when they request assistance in barangay healthcare. Conclusion: Taken together, integrating these four dimensions into a cohesive healthcare strategy can significantly elevate the quality of healthcare services in barangays. Investment in resources, system responsiveness, accessibility, and the combination of equity and care is imperative for creating a robust healthcare environment that meets the needs of the community. Policymakers and health administrators must prioritize these dimensions in their plans to ensure that barangays can effectively serve their populations, ultimately leading to improved health outcomes and community well-being. The findings underscore the necessity for ongoing research and collaboration among stakeholders to refine and implement these strategies sustainably.

Date: 2025
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